Trouble Shooting


Easy Bates says it cannot find any Bates numbers in my document. Why?
The document was modified by another software program after Easy Bates stamped the Bates numbers. The other software wiped out the change history, so Easy Bates can no longer find the Bates Numbers and undo them.
What can I do?
Make sure that stamping the Bates number onto the document is always the last step in your document preparation process.


Easy Bates says it cannot find the undo history for my document. Why?
The document was stamped by Easy Bates on another computer, or by another user.
What can I do?
Go back to the computer where you stamped the document, log in as the user who stamped the document, and run Easy Bates and undo the Bates numbers.


Adobe Acrobat cannot OCR my PDF document after I stamp it with Easy Bates. Why?
This is a known limitation of Adobe Acrobat. Adobe Acrobat can only OCR PDF pages that contain a single image. Easy Bates adds a text stamp to the page.
What can I do?
Make sure that stamping the Bates number onto the document is always the last step in your document preparation process.
Or, if you are converting TIFF documents into PDF documents, run Easy Bates over the TIFF documents before converting them to PDF.


My hard disk is filling up. Why?
If you stamp a lot of TIFF or JPEG documents, then Easy Bates stores the undo history for all the TIFF and JPEG documents, which can take a lot of disk space.
What can I do?
Let Microsoft Windows take care of it for you. When you run low on disk space, Windows will automatically run its Disk Cleanup utility, which will give you the option of erasing the TIFF undo history.
Or, you can erase the undo history yourself. The undo history is stored in C:\Documents and Settings\<your name>\Application Data\EasyBates. You can safely drag this folder into your recycle bin.